Raise a concern or complaint

At Justice and Care we value feedback very highly and would love to hear from you. We will take any concerns or complaints raised very seriously, and use them as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

Read our full Complaints Policy – Version 1.2

If you do need to raise a concern or complaint, our aim is to:

Provide a fair complaints procedure which is clear and easy to use

Make sure all complaints are investigated fairly and in a timely way

Make sure that complaints are, wherever possible, resolved and that relationships are repaired

Gather information which helps us to improve what we do

How to raise a concern or complaint

You can raise a concern or complaint at any time by:

  • Emailing hello@justiceandcare.org
  • Calling our team on 0203 959 2580
  • Writing to us at Suite 139, 210 Upper Richmond Road, London, SW15 6NP
  • Speaking in person to a member of staff or a trustee

You can also complain to the Charity Commission at any stage. Information about the kind of complaints the Commission can involve itself in can be found on their website at: Charity Commission