In this series, our Victim Navigators share their reflections from working directly with survivors of human trafficking and exploitation. These personal accounts offer a rare and human insight into the challenges and triumphs of their work, and the journeys of those they support — always shared with care and respect for the privacy of survivors and Navigators alike.

In September 2023, Polly* was referred to us by the Police after being identified as a victim of sexual exploitation. It was then that I first began walking alongside Polly as her Navigator.

At that time, her needs were very high and complex. She was struggling with severe mental health challenges, including frequent panic attacks that often left her unable to leave her home.

Polly found it difficult to trust others, struggled to engage with professionals, and was living in extremely poor housing conditions. Her flat was damp and mould-ridden, and it had even been the site of a past murder. Understandably, she was barely able to cope with day-to-day life. 

As her Navigator, over the next two years I supported Polly in securing safe housing, connecting with specialist mental health services, and navigating the long and difficult court process. I also helped with the practical steps that bring stability, such as accessing financial support, replacing broken household essentials, moving into a safe new home, and accompanying her to appointments until she had the confidence to attend on her own. 

Her life has since been transformed. Her case went to trial, and her traffickers received a combined sentence of 25 years. In her personal life, Polly is flourishing. She now owns a puppy, volunteers weekly on a local farm, plays an active role in her community, and is beginning to explore a return to work, hoping one day to become a social worker.

The change from the person I first met is extraordinary. Polly is now confident, open to trusting others, and determined to build her future. She is just one of 747 survivors Victim Navigators have supported in the UK. 

Supporting someone through a journey like Polly’s brings many emotions. There is immense pride in seeing a survivor you have walked alongside for so long take control of their future, and a bittersweet sadness in stepping back, knowing your role is complete. But that is exactly how it should be: Polly is free to write her own next chapter.  

Stories like Polly’s remind me why this work matters, and why your support is so vital. Thank you for making this possible. 

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*name changed to protect identity